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jeanzbeanz
9 years agoHelpful | Level 5
Dropbox is not uploading or uploading very slowly
I have dropbox installed on multiple devices and they all work fine, except it has suddenly stopped uploading on my windows laptop.
I moved a load of photos off my phone onto dropbox on my laptop last week and only a handful have uploaded. The icon in my tray says it is syncing 405 files and has 36 minutes left.
It's definitely not a problem with my bandwidth and I have checked the settings to make sure that dropbox isn't set to a low upload speed.
I have tried pausing sync and restarting, I have tried closing dropbox and re-opening. I have also tried restarting my laptop and it uploaded 5 files then stopped again.
I am a pro user and have only used 50% of my available space.
Can anyone help?
- Let me send over some more details and tips to determine the cause!
- For starters, you may have a look here for some steps to adjust your bandwidth locally.
- Secondly, you could try force quitting all other applications and see if this helps improving your syncing speed.
- Also, let me ask you whether you’re in a work or home environment.
- You could use the link below to check your connection speed through your ISP and local network by using the following link: http://www.speedtest.net/
I’ll be following-up here, so please keep me updated in your reply!
214 Replies
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- Phill S.10 years agoNew member | Level 1
Was an inch away from upgrading to business from pro.
Until I tried this myself.
Only 35 days to upload 350gb here.
Not so bad ... if you leave for a nice holiday in Bali and come back it should all be done !
- Matthias W.410 years agoNew member | Level 1
@Bennett, Phil
Again the math here does not add up at all. At 150 megabit upload speed 350gb should (and DO) take around 5-6 hours. I constantly reach 100-130 megabit upload speeds with dropbox, so make that a conservative 10 hours for 350gb of data to upload.
Anything that takes longer (with the latest Dropbox desktop app version) should be investigate on the user's side. There are tons of supporting and confirming comments on this site as well as all over the internet stating that the newest dropbox desktop app reaches stated upload speeds.
If someone is throttled on their ISP side they should, for heaven's sake, stop bitxxing about Dropbox.
Show me any other retail cloud service (stress retail here, clearly excluding the likes of Amazon AWS...) that reaches or exceeds Dropbox's upload speed and I am happy to bow before you and publicly apologize. It does not exist. Simple as that. - Matthias W.410 years agoNew member | Level 1
@Bennett, so, can you upload a file NOW and report the upload speed you are experiencing? What is the point to complain about speeds months ago. Do you experience any issues now, any unsatisfactory experience now?
- Phill S.10 years agoNew member | Level 1
Unfortunately my upload speed is only 0.48Mbps
Not bytes bit/sec.
My current upload (unlimited in preferences) is currently 33KB/S
You are right .. the maths does not add up indeed.
All I know is that I now have 36 days left for my upload.
22,568 files totaling now 264GB
I am just syncing the folder .. not uploading directly to dropbox.
Should I be ?
I am using v3.12.6 ... Is that too old ?
- Matthias W.410 years agoNew member | Level 1
@Phill, I use the exact same version (I think its the newest non-beta stable version). I can only repeat what I said many times, the speed can obviously not be impacted on Dropbox's side when numerous users all over the world can upload at 100-150 megabits/second. I am in Hong Kong, admittedly I do not know whether Dropbox rents cloud storage in the Asian region and routes my traffic there or whether it goes to a US data center). You should really talk to your ISP, even if they deny they may still throttle upload speeds. Read user forums and check what others say about your specific ISP.
- Phill S.10 years agoNew member | Level 1
Yes I am in Australia with Optus .. so it could be them. I guess.
They are a rubbish ISP ... but we have little choice here in Australia any more.
- Matthias W.410 years agoNew member | Level 1
@Phill, well not sure what you expect then. A brief glance at your ISP seems to be cause for shudder:
http://www.optus.com.au/shop/broadband/home-broadband/network/internet-speed
(mostly 1mpbs upload speeds, not sure how you expect to be faster than that then)
Then a lot of negative reports:
https://community.optus.com.au/t5/Broadband-Telephony/How-can-I-increase-my-upload-speed/td-p/54284
- Matthias W.410 years agoNew member | Level 1
All I am saying is let's keep it honest here, most often the problem simply did/does not lie with Dropbox. I get nothing for saying that nor am I in any way affiliated. Heck, I am not even a proponent of Python (the language of choice for them on the backend I heard) but my experience has been overall excellent with Dropbox, their sync feature is rock solid (no other app came even remotely close) and the speeds are the fastest in retail space. Let's keep this discussion honest, most often the issue lies with the user's ISP.
- Bennett H.10 years agoNew member | Level 2
@Matthias I don't have an axe to grind against Dropbox, but I'm looking for an explanation that is consistent with all the evidence, and multiple people have posted on this thread that:
- they were getting unacceptably slow upload speeds to Dropbox
- they had already disabled throttling in the Dropbox client
- they did a speed test confirming that their ISP upload speed was much faster than they were getting from Dropbox
- the technical details that they posted, as well as their credentials in some cases, suggested that they knew what they were doing (and I would optimistically like to think of myself as included in this group)I do not think it's consistent with this evidence to assume that all the problem reports are due to user error or slow ISP speeds.
On the other hand, many users have reported fast upload speeds at least some of the time. (I myself just started uploading a 100 MB test file and got reported upload speeds of about 1 MB per second -- yes capital-B bytes.) I think this rules out some other explanations -- for example, it rules out the idea that the physical pipe to Dropbox is just too slow to handle all of their customer traffic (because in that case it would be slow all of the time, not just some of the time).
So I think the main possibilities at this point are:
1) Dropbox frequently experiences periods of slow connection speeds -- sometimes lasting several days, which is how long I spent trying in vain to do a bulk upload the first time -- but it works well the rest of the time. Many users just don't notice the slow connection speed periods, if they did one initial huge upload during a time when Dropbox happened to be working, and then use it for small incremental backups after that.
2) Some proportion of the time, there is a problem with the Dropbox client install, or there is some attribute of a particular user's setup, which is not an error by the user but which causes Dropbox not to work properly. This is not a server-side problem but it should still be Dropbox's responsibility to fix it.
In particular, perhaps Dropbox uploads much slower when uploading a large number of small files, than when uploading one large file. I had originally planned on doing more experimenting to test for something like that, but I didn't have any more time to keep diagnosing bugs in Dropbox. - sherrod b.10 years agoNew member | Level 1
there was a person on here claiming to be an engineer and sported his B.S. and I dont mean his degree...he said, its the server side, because various providers with users in varied locations have slow speeds. Well I worked For at&t. You and I both are being throttled to painfully slow speeds. ALL the providers are doing it because a common user will never notice slow upload speeds. besides drop box, They also want to throttle upload speeds to people using various sites and apps...including roku, apple tv, fire tv etc. They want to assure the experience of uploading things to facebook, and instagram etc appear very fast. if you have a crapload of users going to, or logged onto those sites in your neighborhood, YOU TOO will not have good upload speeds using some other site.
For example..Upload something to google drive? and you will see how far faster it is. They are not throttling google drive. I am not promoting GD however because they have a cap, and MyFreeAirBus doesnt have as low a cap, and for me, I sell music sounds, and want people to only have access to the file for 3 days before having to pay for it again. But they are several hours to upload 4 gigs. Im talking like 5 hours. AND NO...uploads were NEVER like this in the past. Youre paying for certain speeds, but NO PROVIDER plans on giving it to you. keep in mind..all the providers are former Ma Bell companies. they are not about to compete with each other to their own detriment.
I will give you an example. can you explain why IPTV, such as uverse and xfinity, has the ability to whip you 56 megs down over 2 pair or copper, but your Internet access is proportioned in trickling scale? because the tv is prioritized. The net isnt. Also...can you explain why you are being charged anything at all for that bundle phone you have? IP based phone? aka VOIP? a computer doesnt know the difference between you typing on a computer, playing a video game live, or using a mouse. yet the Phone...which is just as much a peripheral as the keyboard and mouse are, is being charged 30 dollars a month to have. why? because youre USED to paying a certain amount a month for a phone. Hence MagicJack, charging 19 a year? was troubling for the providers. so they simply state that if you have one, they wont trouble shoot your internet speed issues..etc.
the day wont come where there is class action for UPLOAD speeds because the new internet is really nothing more than a mess of people WATCHING the net. not CONTRIBUTING to it. they have now blocked internet radio stations except large money ones as of feb 2016. Soon there will be a licence required to upload content and the FCC will be pushed by the cable providers ...siting copyright theft issues in the movie industry....and terrorism types and police videos being uploaded causing all sorts of bad things...they will use fear and the population will agree to it, for they are mostly non creative non content uploading people. they instead are facebook types...People that will believe anything they see because it has a quote below the image of a celebrity saying it.
welcome to Internet 2.0 corporate america telling YOU what you are gonna watch.
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