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jeanzbeanz
9 years agoHelpful | Level 5
Dropbox is not uploading or uploading very slowly
I have dropbox installed on multiple devices and they all work fine, except it has suddenly stopped uploading on my windows laptop.
I moved a load of photos off my phone onto dropbox on my laptop last week and only a handful have uploaded. The icon in my tray says it is syncing 405 files and has 36 minutes left.
It's definitely not a problem with my bandwidth and I have checked the settings to make sure that dropbox isn't set to a low upload speed.
I have tried pausing sync and restarting, I have tried closing dropbox and re-opening. I have also tried restarting my laptop and it uploaded 5 files then stopped again.
I am a pro user and have only used 50% of my available space.
Can anyone help?
- Let me send over some more details and tips to determine the cause!
- For starters, you may have a look here for some steps to adjust your bandwidth locally.
- Secondly, you could try force quitting all other applications and see if this helps improving your syncing speed.
- Also, let me ask you whether you’re in a work or home environment.
- You could use the link below to check your connection speed through your ISP and local network by using the following link: http://www.speedtest.net/
I’ll be following-up here, so please keep me updated in your reply!
214 Replies
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- sherrod b.10 years agoNew member | Level 1
you will also notice that your upload speed will increase if youre ON the computer...uploading. Such as talking in this window....While typing, a long time? your painful upload will seem to move 50% faster than it was...again, the intent is to provide to OTHERS in your area and NOT YOU, if youre not doing things like what Im doing now...or uploading to facebook (watch how fast ANYTHING you upload is with them!!) there are times I deliberately sit on facebook being ACTIVE just so my upload will provision for ME. due to cable and fiber providing companies STILL having "hub" locations where everyone is coming together in an area? they want to "turn YOU off and green light" another user. Listen folks...it is what it is. this is known by drop box, and anyone else of corporate america...but they are protecting the interests of the providers...pissing them off could mean your site being throttled to non usability and they KNOW this.
- sherrod b.10 years agoNew member | Level 1
to show you what I mean...I started uploading on MyAirBridge, at 3 am, and went to bed, and the computer doesnt go to sleep either. And then I came here at 730 am and it was 60% ...while talking on this site for the last 30 minutes? its now at 80%!!! thats 20% jump so wait...if 4 hours brought me only60 % but in 30 to 40 minutes I have uploaded 20%...wait its 21% now...what does that tell you?
try leaving a long message here...while uploading and see the massive difference and you will see what I mean...ALL the providers..being ex ma bell companies (which is a term the facebook generation no longer knows what that means) they are all screwing us.
- Jocelyn R.110 years agoNew member | Level 1
@Sherrod
Not sure what you're trying to say here (I admit, didn't read everything your wrote!) but too bad for you if your ISP throttles your traffic. It is illegal practice in my country and we get whatever the speed ISPs are advertising (even more is some cases).
You realize US represents less than 5% of the global population ;-)
That being said... Dropbox is still WAY slower than GD (and probably other services like that)... Even with the "newest' client.
Cheers
- ANdrew D.5010 years agoNew member | Level 1
I have just had NBN install in Australia and boasts a tested upload speed of 40mb/s and yet dropbox is only uploading at 1,800 kb/s.
With a pro account this is massively disappointing and not acceptable. It's also not compatible with my business that requires me to upload large amounts of data, as a result I will not re-newing my subscription if this matter isn't resolved.
- Den M.210 years agoNew member | Level 1
Im currently syncing my db account to my mac.
Got 100Mbps connection but at real time my download speed from Dropbox servers is just 3,000 KB/s. My dropbox files are 60GB.
This is slow and not using my internet subscription 100%.
I just downloaded a 20GB game from Steam and I got full 10MB/s download.
Dropbox you're doing something wrong. You need to get this fixed or I'll find a new cloud service.
- Rich10 years ago
Super User II
Remember to do the conversions before comparing your speed numbers. While most ISPs and speed test sites display their results in bits (kilo or mega), the speeds reported by Dropbox are in bytes. Be sure to do the conversion before comparing. Your 3000 KB/sec speed is approximately 24Mb/sec, which is plenty fast. Not to mention that under real world conditions you'll never get 100Mb/sec. The speed of your connection is only guaranteed to your ISP. Beyond their network they can't guarantee those speeds as there are too many other factors to take into consideration; distance between you and the server you're communicating with, that server's uplink speed (you can't download at 100Mb if they can't upload at 100Mb), congestion on third-party networks that your traffic is traveling on, etc.
And finally, each file that you upload is hashed, compressed, then transferred, encrypted, and stored on the Dropbox servers. That entire process is included in the aggregate KB/s speed that's displayed in the Dropbox sync status. i.e. It's not just the network speed you're seeing.
- Jocelyn R.110 years agoNew member | Level 1
Rich,
he is downloading files from Dropbox to his PC... no hashing here.
And in 2016, 24Mbps is slow by every standards. I easily download at 50+MB/s (close to 500Mbps) from Google drive every single time.
Dropbox is slow, it is what it is. No reason to blame "The Internet" in general.
Cheers
- ChB10 years agoHelpful | Level 5
"[Dropbox] has successfully moved about 90 percent of those files onto this new online empire."
The Epic Story of Dropbox’s Exodus From the Amazon Cloud Empire
http://www.wired.com/2016/03/epic-story-dropboxs-exodus-amazon-cloud-empire/
- Dave S.2010 years agoNew member | Level 1
Figured I'd chime in here, not sure if this helps anyone. I did quite a bit of trial and error to finally get my setup working.
Biggest thing: I switched my ISP.
I know: this sucks. But, with standard Comcast I was only getting about 10mb/s upload speeds and for whatever reason Dropbox only seems to utilize about 1-10% of my bandwidth — even when bandwidth settings are at "don't limit". Switching to fiber I was able to get about 60mb/s upload speeds and averaged 5mb/s upload over wifi and would get up to 10 directly plugged in.
Second thing: Limit bandwidth
I can't verify this 100% but it seemed — as others have mentioned — limiting the download rate to like 50kb/s would let the upload speeds thrive. However, I felt like instead of "limit automatically" or "don't limit" I'd actually get better upload speeds when setting an upload limit of around 30,000. Again, can't verify but seemed on average a little better.
Third thing: Energy Saver settings in System Preferences (mac)
Again, there's probably one thing you can do to keep Dropbox syncing while your computer is asleep — or maybe it does automatically? But just to be safe I plugged in my computer and set the Power Adapter settings both to "Never" and unchecked "Power Nap" and "Put hard disks to sleep when possible".
All of this is still frustrating and will hopefully be resolved. I am not smart enough to point the blame in any one direction. Still a big fan of Dropbox.
All said and done over 2 nights of letting my computer stay plugged in and active I was able to get 1TB of files uploaded — not too shabby.
- Jocelyn R.110 years agoNew member | Level 1
Wow, amazing. Getting 60mb/s on a fiber connection that can push 1000.
Not sure how you can find this "not too shabby" my friend.
I get over 500mb/s on Google Drive... just saying
Happy Saturday ;-)
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