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Dan68's avatar
Dan68
Explorer | Level 3
2 years ago

Dropbox is stuck at indexing ever since I installed the app on my new MacBook Pro.

I got a new MacBook Pro and installed Dropbox. It worked for a while but suddenly stopped working without me realizing. It seems to be stuck at "Indexing...". Now I have many files locally on the computer in my Dropbox folder that are not synced. I also tried to make a backup copy of the Dropbox folder's content but I get a message for some files that I do not have the permissions to do so. It does not even work with the admin account. I am a bit worried about loosing the files and need to get Dropbox to work again properly asap.

 

Any help much appreciated!

Daniel

desktop
Mac
sync

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  • Dan68's avatar
    Dan68
    Explorer | Level 3
    2 years ago

    Okay, now I found the time to get started. I did a backup, unlined and re-installed Dropbox. But now I am facing the next problem. During the install it asked me whether I want all files offline available and I affirmed. But when I switched to file-provider as the app suggested, many folders became offline-only. I next tried to choose the "Make available offline" menu entry from the context-menu the Dropbox sidebar icon in the finder. Dropbox started syncing again and green circles with a check-mark appeared next to all folders and icons (independently of whether they were actually available offline or online-only. Though I did not recognise a change in the cloud-icon with arrow down in Finder that seems to indicate that files are available online-only. The physical size of the Dropbox folder started to increase. But now it stopped half way through the total size and does not do anything further. This is all quite confusing. How do I get Dropbox to make all files available offline?

     

    Thanks for your help!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you send us a screenshot of the app's current status so that we can have a visual too Dan68? 

  • jamicakalesoria0024's avatar
    jamicakalesoria0024
    New member | Level 2
    2 years ago

    If Dropbox is stuck at indexing on your new MacBook Pro, it could be due to several reasons such as file system issues, permission settings, or large file transfers. Here's a step-by-step guide to troubleshoot and resolve the issue

    1. Restart Dropbox

    • Quit Dropbox: Click the Dropbox icon in the menu bar at the top of your screen, then click your profile picture or initials and select Quit Dropbox.
    • Reopen Dropbox: Open Dropbox again from your Applications folder or by searching for it in Spotlight (Command + Space).

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