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Dropbox is stuck on a file I deleted
The "syncing" icon has been displayed on my Dropbox icon in my Mac system bar at the top of the screen for over a week now. Curious I looked at what it was trying to sync and it was a random file. I went to Dropbox.com and manually deleted the file (the .pgn file shown below). Now it's still stuck trying to upload the file for some reason, like it wants it back or something. The file it's supposedly uploading no longer exists, so I'm not sure why it's stuck like this. I've quit/restarted and it never goes away. Dropbox is syncing other files and working normally, but I can't get rid of this "one more file to sync" message no matter what I do. I used search and can't find a solution to this specific issue. Thanks in advance for any insight
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Hey cloudstoragelover, sorry to jump in.
If you haven’t tried this recently, can you please unlink - relink your Dropbox app, and let me know if there’s a difference after that?
19 Replies
- Jay
Dropbox Community Moderator
Hi cloudstoragelover, according to your Dropbox folder, do you see any files or folders with the syncing icon on it?
Jay Negative. All files/folders are synced and have the green checkmark. This dropbox folder is shared by a second computer, my PC, and it's 100% normal on that end, regular icon, nothing pending, etc, it's just on this Mac.
- Jay
Is this file from the Messages app on your machine or iPhone by any chance? Do you still have a copy of it somewhere?
Jay I have no idea where the file originated from - when I first noticed this file was causing problems, I opened the Dropbox.com site and looked at ALL of my files. Using search I was able to find it, and it wasn't even an image, but a file missing an icon. I deleted it, permanently, from that location, thinking that would solve this issue.
Sadly it did not, as Dropbox has continued to look for it despite restarts, delete/install, etc..it just won't give up on it no matter what I do. The file no longer exists, anywhere.
- Walter
Hey cloudstoragelover - sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if the issue persists?
Thanks Walter I did both of those tasks, permissions and hard links, and nothing changed.
- Nancy
Hey cloudstoragelover, sorry to jump in.
If you haven’t tried this recently, can you please unlink - relink your Dropbox app, and let me know if there’s a difference after that?
Omg Nancy That fixed it, thank you!!!
- Nancy
