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Forum Discussion

Shawn B.14's avatar
Shawn B.14
Helpful | Level 6
6 years ago

Dropbox is stuck syncing after an update, what can I do?

I have the "Dropbox Plus" subscription and I run the client on 4 computers.   Yesterday (Monday, 13-Jan-2020) I signed onto my desktop (which is always on) and has a full local sync of my dropbox...
desktop
sync
windows
S34W0LF's avatar
S34W0LF
Helpful | Level 6
6 years ago

Installed this new version yesterday, but no progress. Still "Syncing..." since 16th of January. Tried all @Daphne 's fixes, none has worked. My ticket number is #10206179 

DarseZ's avatar
DarseZ
Collaborator | Level 9
6 years ago

 

Down to 3 or 4 files syncing, but no actual files synchiing in explorer so those are a mystery.  It works pretty well now, my fight is done.   Good to see that the devs have gotten close to fixing whatever the problem was.

The real story seems to be how help desk handled it, running through the playbook rituals but without revealing the true facts on the ground (ie: buggy release).  Dropbox, you really could do better, we deserve that for the money we pay. 

 

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