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Shawn B.14's avatar
Shawn B.14
Helpful | Level 6
6 years ago

Dropbox is stuck syncing after an update, what can I do?

I have the "Dropbox Plus" subscription and I run the client on 4 computers.   Yesterday (Monday, 13-Jan-2020) I signed onto my desktop (which is always on) and has a full local sync of my dropbox...
desktop
sync
windows
Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thank you for posting about this DanielJ.

AOW1 Located your already escalated case, so since you already have specialized members of my team working with you there I am unable to provide extra steps on my end. However, I see you responded there today and I added feedback and your latest update to 89.4 for my cooleagues to follow up as soon as possible.  

folded hands

AOW1's avatar
AOW1
Explorer | Level 4
6 years ago

Thanks Fiona . I was able to complete what was asked of me by support and it has not resolved the issue. I just updated my ticket with additional notes for the support team including some information about something I noticed with .dropbox.cache. Hope to hear back soon.

  • Matt F.16's avatar
    Matt F.16
    Collaborator | Level 9
    6 years ago

    As posted previously, I was able to get beyond "Syncing..." (with no numbers) by finding and removing the circular symlink reference.

    However, now the syncing (with numbers) appears to be going at the speed of a snail:

    Syncing 524 files • 2+ days
    Uploading 278 files (0.0 KB/sec, 2+ days)
    Downloading 246 files (0.1 KB/sec, 2+ days)

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