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Shawn B.14's avatar
Shawn B.14
Helpful | Level 6
6 years ago

Dropbox is stuck syncing after an update, what can I do?

I have the "Dropbox Plus" subscription and I run the client on 4 computers.   Yesterday (Monday, 13-Jan-2020) I signed onto my desktop (which is always on) and has a full local sync of my dropbox...
desktop
sync
windows
Shawn599's avatar
Shawn599
Helpful | Level 6
6 years ago

Thanks again, Server_Align, now apparently renamed AlignAdmin.  I sure appreciate your help, as well as the efforts of everyone here to make Dropbox work for all of us.

I think I have tried everything applicable in this thread.  However, my computer continues to be stuck syncing. 

Trying to salvage Dropbox has taken too many hours already.  I am beginning the switch to OneDrive.  It looks like the files that may have been giving Dropbox fits are syncing fine with OneDrive.

Now, how do I disable automatic renewals of Dropbox?  I tried removing my credit card information and it would not let me do that.

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Sad to see you go due to syncing issues Shawn599. :slight_frown:

I am sending you an email to help with cancelling your automatic renewals and anything else you might need. 

I used the email address associated to your Community profile. I hope this is OK. 

Thank you! 

 

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