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Shawn B.14
6 years agoHelpful | Level 6
Dropbox is stuck syncing after an update, what can I do?
I have the "Dropbox Plus" subscription and I run the client on 4 computers.
Yesterday (Monday, 13-Jan-2020) I signed onto my desktop (which is always on) and has a full local sync of my dropbox...
Server_Align
6 years agoCollaborator | Level 10
FOR Anyone witrh the NEW relase that is now STUCK syncing/restarting/limbo
OK what appears is the database DB uses to monitor your files was "updated" and the process requires a reindex. For reasons unknown thios doesnt seem to work anywhere near well enough.
Here was my solution to get around it.
1) UNLINK the PC, restart
2) rename the DROPBOX folder OLDBOX
3) LINK the PC, during signup, select to selectively sync NOTHING!
4) Once upto date (with no files present), change your settings to what they used to be, like save space settings etc, and apply
5) Once upto date (should be near instant), change the selective sync to what it used to be, and apply.
6) shutdown the DB app
7) move the content of the saved folder OLDBOX over top the the current dropbox content
8) start the DB app again
9) await it to sync/check/update (takes a while but is a **bleep** load faster now)
Its STEP 5 that I think helps, when you have cloud only files I expect you get all the reindex data sent to you from the dropbox servers as you dont have the files so cant reindex them. Then when you replace those with the original files and restart the app, it sees a real file and compares the content to the index data, and finds it the same so moves on. This appears alot quicker than reindexing the original files and then comparing it to the dropbox servers index data, its likely just a timing or bulk activity thing, that you get sent all the index data at once when you change the selective sync rather than fetching it yourself form the file then comparing that to the servers one file at a time.
I just got a server with 2+TB in 700k+ of files back up.
While it was processing a few files were updated rempotely and the syustem dealt with them as they appeared, likely on a sperate execution thread.
Hope this helps someone at least!
PatWard
6 years agoHelpful | Level 7
Just wanted to send you thanks. You're sollution worked great. All back up and running.
Thanks for being a polite presense and trying to help. I appreciate this isn't always a happy place given why we come here.
Pat
- S34W0LF6 years agoHelpful | Level 6
An update from my side: Progress has been made with @Server_Align @AlignAdmin solution, but the problem is not solved yet, from just seeing "Syncing..." with no other info, I am now in a state that I am seemingly syncing, but very slowly (if at all, I can not tell, the number of pending files to be "downloaded" and "indexed" remain very high as you can see on the screenshot attached).
Any ideas on how to go back to normal syncing speeds? (or unstuck, not sure if I am syncing at all)
- Matt F.166 years agoCollaborator | Level 9
@S34WOLF - I was in the same boat as you and documented the solution (for me) on page 12 of this thread: https://www.dropboxforum.com/t5/Files-folders/Dropbox-is-stuck-syncing-after-an-update-what-can-I-do/m-p/392419/highlight/true#M142599
- S34W0LF6 years agoHelpful | Level 6
Thank you Matt F.16 . I am on windows, I have found and deleted symlinks (just two), and also fixed permissions both with the "Fix Permission" button and the command line commands Dropbox support has sent me but haven't solved the issue.
Further investigation/experimentation led me to this:
It seems that the dropbox.exe process is "blocked" by another thread. I right clicked on the Dropbox.exe process and chose "Analyse wait chain":
This gave me the following interesting message. Dropbox is waiting for some other process on Thread 9236 to finish and release *network* I/O:
I downloaded "Process Explorer" from Microsoft (here: https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer) to see what this Thread is (right click on Dropbox.exe process in Process Explorer, choose Proporties, then "Threads" tab:
So ucrtbase.dll seems to be involved. Doubleclicking on the Thread gives this stack of "core" Windows10 dlls and exe files:This is the furthest I can go with my technical understanding, and I am reporting it so that others may dig further and reach a solution.
(Note: to see the threads on my PC I had to install "Debugging Tools for Windows" from the Windows 10 SDK (here:https://developer.microsoft.com/en-us/windows/downloads/windows-10-sdk . On the installer choose only to install:"Debugging Tools for Windows" to save disc space and time:
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