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Dropbox is stuck syncing after an update, what can I do?
I have the "Dropbox Plus" subscription and I run the client on 4 computers.
Yesterday (Monday, 13-Jan-2020) I signed onto my desktop (which is always on) and has a full local sync of my dropbox...
Just wanted to send you thanks. You're sollution worked great. All back up and running.
Thanks for being a polite presense and trying to help. I appreciate this isn't always a happy place given why we come here.
Pat
An update from my side: Progress has been made with @Server_Align @AlignAdmin solution, but the problem is not solved yet, from just seeing "Syncing..." with no other info, I am now in a state that I am seemingly syncing, but very slowly (if at all, I can not tell, the number of pending files to be "downloaded" and "indexed" remain very high as you can see on the screenshot attached).
Any ideas on how to go back to normal syncing speeds? (or unstuck, not sure if I am syncing at all)
@S34WOLF - I was in the same boat as you and documented the solution (for me) on page 12 of this thread: https://www.dropboxforum.com/t5/Files-folders/Dropbox-is-stuck-syncing-after-an-update-what-can-I-do/m-p/392419/highlight/true#M142599
Thank you Matt F.16 . I am on windows, I have found and deleted symlinks (just two), and also fixed permissions both with the "Fix Permission" button and the command line commands Dropbox support has sent me but haven't solved the issue.
Further investigation/experimentation led me to this:
It seems that the dropbox.exe process is "blocked" by another thread. I right clicked on the Dropbox.exe process and chose "Analyse wait chain":
This gave me the following interesting message. Dropbox is waiting for some other process on Thread 9236 to finish and release *network* I/O:
I downloaded "Process Explorer" from Microsoft (here: https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer) to see what this Thread is (right click on Dropbox.exe process in Process Explorer, choose Proporties, then "Threads" tab:
So ucrtbase.dll seems to be involved. Doubleclicking on the Thread gives this stack of "core" Windows10 dlls and exe files:This is the furthest I can go with my technical understanding, and I am reporting it so that others may dig further and reach a solution.
(Note: to see the threads on my PC I had to install "Debugging Tools for Windows" from the Windows 10 SDK (here:https://developer.microsoft.com/en-us/windows/downloads/windows-10-sdk . On the installer choose only to install:"Debugging Tools for Windows" to save disc space and time:
SOLVED!: As I was browsing the threads that were related to dropbox.exe, I saw that boxifier had some threads, which was weird as I had it closed. So I unistalled boxifier, restarted the PC, and it synced fully! I am not sure whether it was just boxifier or a combination of all the other issues that I tackled (symlinks, permissions etc), the thing is I am fully operational now, and all new changes get synced as before.
Thanks to all people that helped!
