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Dropbox is stuck syncing after an update, what can I do?
I have the "Dropbox Plus" subscription and I run the client on 4 computers.
Yesterday (Monday, 13-Jan-2020) I signed onto my desktop (which is always on) and has a full local sync of my dropbox...
FOR Anyone witrh the NEW relase that is now STUCK syncing/restarting/limbo
OK what appears is the database DB uses to monitor your files was "updated" and the process requires a reindex. For reasons unknown thios doesnt seem to work anywhere near well enough.
Here was my solution to get around it.
1) UNLINK the PC, restart
2) rename the DROPBOX folder OLDBOX
3) LINK the PC, during signup, select to selectively sync NOTHING!
4) Once upto date (with no files present), change your settings to what they used to be, like save space settings etc, and apply
5) Once upto date (should be near instant), change the selective sync to what it used to be, and apply.
6) shutdown the DB app
7) move the content of the saved folder OLDBOX over top the the current dropbox content
8) start the DB app again
9) await it to sync/check/update (takes a while but is a **bleep** load faster now)
Its STEP 5 that I think helps, when you have cloud only files I expect you get all the reindex data sent to you from the dropbox servers as you dont have the files so cant reindex them. Then when you replace those with the original files and restart the app, it sees a real file and compares the content to the index data, and finds it the same so moves on. This appears alot quicker than reindexing the original files and then comparing it to the dropbox servers index data, its likely just a timing or bulk activity thing, that you get sent all the index data at once when you change the selective sync rather than fetching it yourself form the file then comparing that to the servers one file at a time.
I just got a server with 2+TB in 700k+ of files back up.
While it was processing a few files were updated rempotely and the syustem dealt with them as they appeared, likely on a sperate execution thread.
Hope this helps someone at least!
Hello @
I am about to try out your solution, but am hesitant and perhaps being overly cautious. I wanted to get some clarifications before I proceed.
I have done steps 1 & 2. I have even backed up everything in my Dropbox (Personal) to an external drive.
For steps 3: when I re-link the PC, I selectively sync nothing (meaning all files will be downloaded and local to my PC).
But doesn't this mean that for step 4, many files will (at least start to) be downloaded and present on the local machine?
Then for step 5, I am confused by the "Once upto date (with no files present), change your settings to what they used to be, like save space settings etc, and apply"
Do you mean to interrupt the downloading that will start in step 4 with step 5 by starting a selective sync? I don't understand how the sync will be "near instant" if files are downloading.
I understand the rest of the steps.
Some background: I have two PCs that I want to keep in sync in two different locations. I use Boxifier on both PCs to sync "in place" although only using the full Boxifier "in place" file system links on one of my PCs. This is the one that DB is not working correctly.
One of my PCs DB works just fine even with the update. Interestingly, it is the PC I am NOT using Boxifier to modify the "in place" file directory.
Again, I am perhaps being overly cautious. I really have no problem re-downloading all the files present in my Dropbox (Personal) account.
Thank you!
Ronald
