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eliasedlund's avatar
eliasedlund
Explorer | Level 4
2 months ago

Dropbox keeps on trying to upload 'dbx.external.drive' on MacOS 15.6

Hi. I've tried to clear out all of my backups from Dropbox. I was previously backing up two external drives, but I don't want to do that anymore.  So I've deleted the drives from the Backup Manager...
desktop
Dropbox Backup
Mac
Storage space
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey eliasedlund​ - thanks for letting us know about this.

If this persists after rebooting your computer and/or quitting and relaunching the app, could you send us a screenshot of the app's exact status as shown in your menu bar? Also, are your backups still showing up in your backups page?

Let me know what you find and we'll take it from there. 

eliasedlund's avatar
eliasedlund
Explorer | Level 4
2 months ago

I've restarted everything, yes. Backups are not showing up on my Backups Page, no.

Right now it says Syncing 2 Files, previously it was only one, the aforementioned.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for the additional information and the screenshot too eliasedlund​ - most appreciated.

    Can you navigate the app's preferences and see if there's any 'sync issues' reported? 

    In the meantime, you could also try signing out from your account in the Dropbox desktop app and then back in again. 

    • eliasedlund's avatar
      eliasedlund
      Explorer | Level 4
      2 months ago

      Ok so I logged out, logged back in, then Dropbox somehow forgot about all the files on my computer, so it had to re-sync my entire Dropbox Folder, then upload it to offline only. 

      Good news is now it seems to be working properly. 

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