Forum Discussion

Zheszpar's avatar
Zheszpar
New member | Level 1
12 months ago

Dropbox Lite - "Can't upload. Please try again later."

Running into the error listed in the topic title. This is a fresh Dropbox Lite install. I've approved the login via email. The app was able to create a folder, but it refuses to upload any files. My ...
desktop
upload
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey Zheszpar - thanks for the additional details. 

Can you please let us know if you've tried disabling your security software temporarily as a test to see how it goes?

Also, do you happen to have the Dropbox desktop app installed on the affected machine? 

Let us know and we'll take it from there.

Zheszpar's avatar
Zheszpar
New member | Level 1
11 months ago

Sure thing - and thanks for continuing to look into this odd situation!

I've just tried disabling the antivirus and firewall in windows and reuploading - no dice, same issue.

I haven't installed the Dropbox desktop app on either laptop that I've been testing this on, no. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    I see, thanks for clarifying this for me Zheszpar 

    We might need to switch to email to have a  further look internally at this point, but before we get there, could you try uninstalling the app, creating a new OS profile on your computer and try to install the app there?

    Do you get the same results? 

    Also, you mentioned that this was a fresh Dropbox Lite install. Was any Dropbox app ever running on the device? 

  • Zheszpar's avatar
    Zheszpar
    New member | Level 1
    11 months ago

    Sure thing!

    Just tested that out - I made a local account, installed Dropbox Lite first thing, logged in, uploaded a test file, same error. 

    No version of Dropbox was on this laptop previously - at least not since I've owned it. I purchased this laptop used, installed fresh Windows 11 on a brand new SSD.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for the trying that, Zheszpar and hi from me as well.

    Do you mind if we reach out to you via email, so we can take a closer look into this for you?

  • Zheszpar's avatar
    Zheszpar
    New member | Level 1
    11 months ago

    For sure - and sure thing! Happy to troubleshoot further via email. Thank you!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks, Zheszpar!

    I just emailed you and we'll continue there.

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