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Dropbox no longer syncs automatically on my Windows 7 computers
Sorry if I'm posting this in the wrong board.
This problem just started today. I have had a free dropbox account for a number of years. I'm very happy with dropbox. However, starting yesterday dropbox no longer connects up automatically to update changes to my stored files. My dropbox is installed on a Windows 7 machine. I have the same problem on a second W7 machine. One machine is at my home, the other is at work. separate networks, separate connectivity, both machines have worked perfectly with dropbox for 10+ years. I'm thinking maybe dropbox no longer suppports W7?
Does anyone have a suggestion where to start in resolving this problem? Thanks!!
Problem resolved? Let me restate the problem:
After replying to Hannah's question about the information shown when hovering over the dropbox icon, I brought up a file from my local dropbox files, stored locally on my Windows 7 computer. I made an edit on that local file, then hit the Save button, and exited the file. Then I logged into my dropbox account online, went to the file which I had edited locally, and saw that the file had been appropriately updated.
So, it looks like dropbox has been actually syncing Ok.
Apparently, for some (Windows) reason, the icon in the taskbar was not bringing up the list of my local dropbox files. I then created a new desktop icon for dropbox, and that worked fine. I then deleted the non-working taskbar icon.
So I think now all is good (fingers crossed). Many thanks to Hannah and to all the Dropbox community for pitching in and helping me with my perceived (non)problem. I see now I was just misunderstanding the problem, which was actually a Windows problem
Best wishes to all!!
26 Replies
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Wilma, thanks for your comment! I guess it's just another global problem, among many!! 😧😧
Nancy: I'll try a re-install and let you know. Thanks.
- Nancy
Dropbox Community Moderator
No problem, stephenroberts999!
WilmaE, can you send me more info on the issue you're having, so that I can further help (e.g. what's your OS version, what's happening exactly etc)?
Before I charge off and do a delete/reinstall on dropbox, I'd like to air my basic concern (again). The error I am experiencing happened at the same time on two separate Windows 7 computers. One computer is located at my home, the other is located at work. They are on two totally separate networks, separate connectivity, etc. Each computer has the same installation of Dropbox.
Since the same error occurred at the same time on both computers, it makes me think something (the same thing) happened to the Dropbox on both computers basically at the same time. What could account for this? I'm thinking maybe something happened to my Dropbox account at Dropbox which affected both instances of Dropbox on both my computers. Like maybe a disable switch got set on my account at Dropbox. I don't mean this is literally what happened, but I'm thinking what could account for the behavior I'm seeing simultaneously on two separate computers ???
For what it's worth, on both computers the Dropbox folders and files all show the green circle with white checkmarks. No error indicators. It simply seems like my Dropbox access is shut off.
All comments much appreciated!! Thanks!
- Jay
Hi stephenroberts999, could you clarify what is the exact version of Windows 7 you're running on both devices?
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
Hi Jay, thanks for jumping in on this. Version is Windows 7 Ultimate, service pack 1.
I have no proxy, VPN, or firewall. Security software is Windows Defender, and no ISP or router settings that I made or am aware of that might get in the way of syncing with Dropbox.
Whatever the source of the problem is, it's affecting both computers simultaneously, even though each of my two computers are running on different networks, different ISPs, and are located physically distant (1 at home and 1 at work).
Any ideas you may have would be most appreciated. Thanks!
Hi Nancy, it's quite simple; I didn't change anything, but some documents aren't uploaded on both my laptops, and others are uploaded...
This is what I copied 4 you:
Editie Windows 10 Home
Versie 22H2
Installatiedatum 31-7-2020
Build van besturingssysteem 19045.3803
Ervaring Windows Feature Experience Pack 1000.19053.1000.0- Walter
Hey WilmaE & stephenroberts999 sorry to jump in, but could you send us a screenshot of the app's exact status and version as shown in your system tray?
Are you able to see your files on the website from both devices by the way?
Hi Walter, and Others,
Thanks for joining in. It turns out all 3 of my Windows 7 computers no longer connect/sync to Dropbox. This problem showed up on all 3 computers at the same time, approximately 2 weeks ago. When I hover over the icon in the task tray all I see is the word "Dropbox". When I click on the Dropbox icon I just see the "Loading circle" revolving for 5-6 seconds looking like Dropbox is getting ready to start, but then Dropbox does not open.
Since the same error shows on all 3 computers, and since the problem started on all 3 computers at the same time, I'm thinking the problem is related to something wrong with my account at the Dropbox server, not with my individual computers. The probability that this problem would develop on 3 different computers running on different networks with different connectivity I believe would be very small. The problem is common to all 3 machines.
Is there any way the tech people running/maintaining the Dropbox servers could check the status of my Dropbox functionality/status at Dropbox?
Thanks to all in this thread! Your help is very much appreciated!!
Yes Walter, here's both of them
And I must say the last synced photoos were all uploaded automaticly about 27 minutes ago ! 🙂
(a week old)
