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jeanzbeanz's avatar
jeanzbeanz
Helpful | Level 5
9 years ago
Solved

Dropbox not uploading/ uploading v slow

I have dropbox installed on multiple devices and they all work fine, except it has suddenly stopped uploading on my windows laptop. I moved a load of photos off my phone onto dropbox on my laptop l...
desktop
sync
upload
windows
  • Jane's avatar
    Jane
    9 years ago
    Hey walwar, 
     
    Let me send over some more details and tips to determine the cause!
     
    • For starters, you may have a look here for some steps to adjust your bandwidth locally. 
    • Secondly, you could try force quitting all other applications and see if this helps improving your syncing speed. 
    • Also, let me ask you whether you’re in a work or home environment. 
    • You could use the link below to check your connection speed through your ISP and local network by using the following link: http://www.speedtest.net/
     
    I’ll be following-up here, so please keep me updated in your reply! 
Douglas S.'s avatar
Douglas S.
New member | Level 1
11 years ago

I have a 5MB upload hard wired internet. Yet when I upload large files using my desktop application, I'm only getting 10-66kb transfer speeds. Why so slow? My ISP has checked and found nothing wrong with my service. Is Dropbox "throttling back" my upload speed? There are no other devises being used that would reduce band width. Please help!

Bennett H.'s avatar
Bennett H.
New member | Level 2
10 years ago

Just chiming in to say that I've been seeing the same thing.  I upgraded to the 1 TB plan yesterday, planning to use Dropbox Pro to sync all of my files, but the upload speed is stuck at about 150 KB (yes, kilobytes, capital B) per second.  Sometimes it briefly fluctuates up to about 1500 KB/sec but usually it fluctuates downward.  Meanwhile speedtest.net reports the actual upload speed of my Internet connection as about 20 Mbits/second (or 2.5 megabytes per second).

As others have pointed out, this is obviously something the company is aware of, and they continue advertising and selling this service with the full knowledge that it doesn't work.

If they can't provide the advertised service economically, then they should either (1) raise the price to whatever it costs to provide the promised service, but this time keep their promise, or (2) if they are concerned about people abusing a fast connection (e.g. frivolously adding and removing lots of enormous files without regard to how long it takes to sync them), then Dropbox should impose some monthly transfer quota in addition to the storage quota.  I'm sure most Pro users would prefer a transfer quota over a service that doesn't work at all.

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