Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

starsludge's avatar
starsludge
New member | Level 2
5 months ago

Dropbox options in context menu stuck loading on Windows 11.

Operating System Windows 11 Dropbox App Version (if using the app) 228.4.5567 Syncing Status Up to date Question or Issue All of my files are currently online-only.  About 90% of ...
desktop
sync
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hi starsludge - thanks for bringing this to our attention and I appreciate your detailed post. 

Just to make sure we're on the same page, can you send us a screenshot of what this looks like on your end so that we can have a visual too? Also, when did you first notice this happening? 

Any additional information is more than welcome! 

 

  • starsludge's avatar
    starsludge
    New member | Level 2
    5 months ago

    Apologies for it being a photo of the screen.  The menu kept closing when I pressed the print screen button.  I first noticed this a couple of days ago.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 months ago

      Hi starsludge, thanks for the screenshot. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?
       

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 months ago

      Hey starsludge! Sorry for nudging you here. 

      I was wondering if you had the chance to reinstall the Dropbox app on your computer and if this helped resolve the issue you were facing with the context menu options.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!