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bodkin's avatar
bodkin
Explorer | Level 4
8 months ago

Dropbox says my sharing activity is interrupted when macOS saves screenshots to my Dropbox folder.

I'm consistently getting a "We’ve interrupted your sharing activity. For details or to contact support, read our help center article" error when the (MacOS) screenshot app saves a new screenshot to a...
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bodkin's avatar
bodkin
Explorer | Level 4
8 months ago

Yes, that is how I have screen sharing set in dropbox. I see that the prefs are set to "copy link" when the screenshot is ready.

I tested sharing/transferring files via right-click. That seems to work.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Thanks for the extra info! If you only tried sharing files via the desktop app, can you also test this on www.dropbox.com and let me know if there’s no issue there either? 

This is a bit of an odd behavior indeed, so I’d like to investigate it further.

  • bodkin's avatar
    bodkin
    Explorer | Level 4
    8 months ago

    If I try to share a screenshot from http://www.dropbox.com, by selecting a file and clicking the "share" button, I get an "There was a problem completing this request." alert.

    Copying a link to share works.

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