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Forum Discussion

Brooknei's avatar
Brooknei
Helpful | Level 6
3 years ago

Dropbox seems to be corrupting files…

I’m afraid we’re are migrating away from Dropbox, however whilst doing so we have noticed the following issue…. (Windows 11 – Latest Dropbox Version). Hence we though this may be useful. Most of...
desktop
Dropbox Plus
sync
windows
koizpad's avatar
koizpad
Explorer | Level 4
2 years ago

Hi Hannah,

 

I have been experiencing similar issues. In my case, some data files get damaged/corrupt after synching once in a while on shared DB folders. I can open the same files if I manually download them from online DB. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey koizpad, let's see what we can find together here! 

 

Do you experience the same situation as the OP mentioned? 

 

When you say that your content gets damaged or corrupted, would you be able to clarify more, and let me know if you get any specific errors when trying to preview it? 

 

It'd also be lovely to walk me through the steps that you follow when this happens, in order for me to have a clear visual on my end. 

 

I'll be waiting for your updates!

  • koizpad's avatar
    koizpad
    Explorer | Level 4
    2 years ago

    Hey Megan,

     

    I cannot nail down the rules to make the error happen, but in my case, it happens often with both MS Word and STATA data files. I have a feeling that it happens when I deal with files that contain non-English language such as Japanese. The errors are usually like "you cannot open this file since the file is corrupt" or "file XXXX.dta not Stata format."

     

    It happens with both Windows and Mac.

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey koizpad, did you download these files from your account online, or did you sync them using the desktop app? 

     

    Would you be able to send us a screenshot of the error too? 

    • koizpad's avatar
      koizpad
      Explorer | Level 4
      2 years ago

      Hey Megan 
      Somehow your reply slipped through my email account.

       

      I synced them usign the Desktop App. 

      The error message is in Japanese .

       

       

       

      • koizpad's avatar
        koizpad
        Explorer | Level 4
        2 years ago

        And when I download the file directly from the browser, the encoding issue is gone.

        This happens with other file formats as well, but I have already deleted those files. 

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