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Solved
Dropbox stuck at "Starting"
Date: 6/24/2018
OS: macOS Sierra Version 10.12.6 (updated last week and then didn't use my laptop until yesterday)
Dropbox version: v52.4.58
Dropbox account: Personal, 71% of 15.4GB used
...
Update: a complete uninstall, and reinstall using the latest offline installer (version 52.4.60) seemed to fix the problem.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the swift response samurai023 - I appreciate it.
In regards to the security settings that might be causing this, take a look here. Another thing I would check now is the number of the files inside your Dropbox folder as the performance of the Dropbox application starts to decline after reaching about 300,000 files.
If that's not the case, let me know and we'll take it from there. Thanks!
Wait, what? Dropbox can't handle more than 300,000 files? Why on earth do you offer a 2TB solution if you can't handle a lot of files? I've been waiting for over 30 minutes for Dropbox to leave "Starting..." and actually start syncing something. I've tried updating and all of the other suggestions, but the app is still sucking pond water.
- Walter
Sorry to hear that Mongrot - are you still having this issue?
If so, for how long has it been stuck at "Starting" on your device(s)? Would you mind sharing a screenshot of the message on the desktop app to have a visual too? Also, are you using Windows or Macs?
Let me know and we'll take it from there.
- Hi Walter,
I am running dropbox on Linux, and the status is suck on : starting... I have heard that dropbox stopped syncing with some Linux service.
How could I fix this situation ?- Walter
Hey there Cyril_linux - apologies for the delayed response.
If you're sure you're running our desktop app on a supported configuration meeting our minimum requirements, the next thing to check here is security programs such as antivirus and firewalls, while this could also be related to your proxy (or even VPN if you use one) settings.
I hope this information helps to some extent and please keep me posted on your findings Cyril.
I downgraded back to Pro (from Professional) and turned off the Smart Sync. No more issues.
I have the same issue after upgrading to Mojave 10.14.4 / Dropbox 69.4.102.
Endless "starting" state.
No firewall.
Neither by Business nor my Personal account is syncing.
