Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
idanfo
5 years agoHelpful | Level 5
Dropbox stuck on sync or index
hi all,
my dropbox in my all computers just stop syncing or stuck on indexing a few days ago.
i notice that if i use old version (114.4.426) of the app everything is back to normal but the app keep updateing by her self.
this is a bug that have to be fix ASAP.
Hi idanfo,
Thank you for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.
Please let us know if we can help with anything else or you're still having trouble!
76 Replies
Replies have been turned off for this discussion
- zen_shots5 years agoExplorer | Level 4
It has been stuck on syncing a variety of thousands of files for over a week. I have exited, uninstalled, reinstalled as administrator, reset permissions, turned off a bunch of folders on the selective sync. Nothing works to get it back to an up to date status.
- Walter5 years ago
Dropbox Community Moderator
- zen_shots5 years agoExplorer | Level 4
There is nowhere to click fix hardlinks
- zen_shots5 years agoExplorer | Level 4
I just tried the Alt H option and that shows the links but when l hit Fix permissions it just brings up a blank CMD prompt and when l click fix hardlinks it does nothing
- zen_shots5 years agoExplorer | Level 4
Ok so after some time l have a pop up saying it has fixed permissions and hardlinks but nothing has changes on the notifications on the taskbar. Do l need to restart or do something else?
- zen_shots5 years agoExplorer | Level 4
I just quit dropbox and went to restart it and am now getting this:
which l have had many times before too in between days when it works
- zen_shots5 years agoExplorer | Level 4
I have come in again this morning with nothing happening overnight and it is still saying this:
Please help
- Jay5 years ago
Dropbox Community Moderator
Hi zen_shots, in the error message you got in the prompt, could you click the blue link at the bottom, then copy and paste the log in the thread to look into this further! - zen_shots5 years agoExplorer | Level 4
bn.BUILD_KEY: Dropbox
bn.VERSION: 124.4.4912
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: 3feb0fd7-11e0-4e1e-ba2d-3d69d7198e95
pid: 9900
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\info\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\info\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'E:\\Zen Shots Dropbox\\Dropbox'
real_path='E:\\Zen Shots Dropbox\\Dropbox'
mode=0o40777 uid=0 gid=0
parent mode=0o40555 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\124.4.4912\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\124.4.4912\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\info\AppData\Local\Temp
TEMP: C:\Users\info\AppData\Local\Temp
tempdir: 'C:\\Users\\info\\AppData\\Local\\Temp'
real_path='C:\\Users\\info\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 821, in wrapper
File "dropbox\client\main.pyc", line 6488, in finish_dropbox_boot
File "dropbox\client\message_queue.pyc", line 307, in _wrapped
File "dropbox\client\main.pyc", line 6017, in _init_components_for_account
File "dropbox\client\main.pyc", line 5944, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 225, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 275, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 219, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 149, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 223, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 597, in _init_new_engine_locked
File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 182, in __init__
File "extensions\nucleus\nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to initialize dbx cache directory |>> Marking ApplicationFilesystem cache directory as ignored |>> Fsyncing ADS |>> flushing buffers |>> Unexpected syscall return code: 4294967295 (0xffffffff)" - zen_shots5 years agoExplorer | Level 4
I have just uninstalled and reinstalled Dropbox on the comp and have received that message again. I really am at a loss here 🙂
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!