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idanfo's avatar
idanfo
Helpful | Level 5
5 years ago
Solved

Dropbox stuck on sync or index

hi all,
my dropbox in my all computers just stop syncing or stuck on indexing a few days ago.

 

i notice that if i use old version (114.4.426) of the app everything is back to normal but the app keep updateing by her self.

this is a bug that have to be fix ASAP.

desktop
sync
  • Emma's avatar
    Emma
    5 years ago

    Hi idanfo, 

     

    Thank you for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

    Please let us know if we can help with anything else or you're still having trouble!

     

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  • ProHome's avatar
    ProHome
    Helpful | Level 6
    5 years ago

    Don't know if this may apply to you.  We have been having a similar problem.  Trying to upload items from Dropbox using a browser.

     

    After about 5 minutes, it would seem to time out and go no farther.  it would sit and spin and never find the files.

     

    I just read a little nugget that if Dropbox is running as a background app, iOS shuts it off after 5 minutes to conserve battery.  Which then keeps Dropbox from maintaining connection.

     

    Our solution was to multitask the browser and Dropbox so they are both considered foreground apps and that stops iOS from shutting off Dropbox.

     

    I don't know if that will help you with your solution or not, but it helped ours.

  • l0uis's avatar
    l0uis
    New member | Level 2
    4 years ago

    hello i am experiencing the indexing issue. i tried the hardlink and permission fix without any success. The number of files indexing is the same without any reduction over time. see screenshot attached. Before trying the abovementioned fixes, the number of files indexing was 28.

     

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi l0uis, welcome to the Community. 

    Have you, by any chance, tried to unlink-relink your desktop app? Do you see any difference after doing so? 

    If not, please let me know what’s the exact OS of your device, and we’ll take it from there.

    Give me a nudge, when you’ve got more updates!
  • l0uis's avatar
    l0uis
    New member | Level 2
    4 years ago

    Hello Nancy,

     

    unlinking and relinking the account has fixed the issue. Great relief as the dropbox app was slowing down my pc at a great extend. 

     

    Thank you for your support

     

    Loizos

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    I’m glad to hear the issue is resolved, l0uis!

    Have a great rest of your week!

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