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Forum Discussion
Dropbox suddenly stopped backing up Document and Download directories and wiped previous backups
Hi, just a warning. My Dropbox suddenly stopped backing up about 95% of my Document and Downloads directories apparently a couple of days ago and deleting most files and folders including sentimenta...
Thank you for your intervention but the additional information provided in the ticket was irrelevant. Your record of the file deletions does accord with the deleted files shown in Dropbox backup - at least those that still show in "Show Deleted Files".
As I mentioned in the ticket, I suspect this started about two days ago when the Dropbox app was updated and I noticed that it had created a new directory in my Downloads folder call "My files in Dropbox" and downloaded files were being placed in that directory. All other Downloads folders and files in Dropbox have been deleted (or in some cases wiped) and only those in "My files in Dropbox" were uploaded.
In addition, Dropbox decimated my Documents backup and then overnight has synchronised with my PC deleting the PC files that Dropbox had deleted in the cloud. I saw the record of my wife's photographs being deleted in the status window this morning.
I have now disconnected Dropbox and trying to find a way that I can copy those folders and files remaining to another safe location.
In short it seems that the Dropbox app update had wreaked havoc and no-one seems to know why. But it is a real mess.
Thank you for your help. You may wish to read my last post on the ticket. It is not a pretty story and it does not appear to have a good outcome.
I had heard stories of poor Dropbox support and dismissed them as malicious rumours. But now I have experienced it directly. I have just received a survey telling me coincidentally that my case has been closed. No one has discussed closing the case with me. In fact, you are still asking me questions, and I am providing answers. In my view, I have lost more than 80Gb in backups and even your emails imply that a beta version may at least be partially responsible. Yet I have no idea why you have taken such precipitous action.
Indeed, the usual industry practice is never to close a support case without first asking for the customer's comments. However, it is only in your survey offered after closing the case that such questions are broached. Despite the technical merits of my case, to treat a customer of 12 years like this is appalling.
Please advise me of the steps I need to take to have the decision to close my case reviewed.
