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Tharanei's avatar
Tharanei
Explorer | Level 3
2 years ago

Dropbox upload contextual menu on Android

Hi everyone,
I'm on a oneplus 10 pro.
Os and Dropbox app are up to date.

Problem : when I want to upload a file from another app (gallery, audio recorder, ...), I have a new contextual menu, where I cannot choose precisely the folder where I want to upload.
It did change like one / two weeks ago. Previously I had the right menu. Now I can only upload to the root folder and the search field do not allow me to choose another one.
A colleague of mine has the same.problem on another OnePlus Android phone, the other on iOS have no problem.

Thank you for your time

Android
Mobile
sync
upload

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  • Tharanei's avatar
    Tharanei
    Explorer | Level 3
    2 years ago
    Yes for sure, it's easier on my private email adress (gmail), i think you can see it.
  • RyanFromDropbox's avatar
    RyanFromDropbox
    Icon for Dropbox Product Manager rankDropbox Product Manager
    2 years ago

    Hi, Tharanei -- I'm Ryan, and I work on the Product Management team at Dropbox.

     

    Thank you for sharing this issue with us. The menu you're seeing is a new design that our team is currently releasing for users. This new design is intended to make it easier to find and select folders while uploading, and I'm sorry to hear that it's not working properly for you.

     

    I'd like to learn more about the specific issues you're having, so that we can make any necessary improvements to this design.

     

    WalterH , can you please include me in the email thread/conversation you're having with Tharanei? I'd love to get more details!

     

    Thank you and talk soon,

     

    Ryan

     

     

     

  • RyanFromDropbox's avatar
    RyanFromDropbox
    Icon for Dropbox Product Manager rankDropbox Product Manager
    2 years ago

    Hi, Walter -- I replied in the general thread, but I'd love to be included in this follow-up conversation! This is a new design that our team is in the process of rolling out, and I'd love to get more details on the specific issues, so that our team can address them.

  • Tharanei's avatar
    Tharanei
    Explorer | Level 3
    2 years ago
    Hello !
    I'm available for any question.
    The mail thread has been closed for confidentiality reason because I do not have access to the email linked to the business account. I have access to the domain name but not this specific mail address.

    You've got my private and business email if needed .

    Thank you

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