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Jaiy's avatar
Jaiy
New member | Level 2
2 years ago

Dropbox web keeps dropping uploads after a few minutes saying I have no internet

Hi, was wondering what the problem might be. Everytime I go to upload my file (a 40mb zip file), drop box uploads, but after a few minutes it stops. It shows by the file name 'Paused - no internet'...
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Web
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Thanks for this info, kachunyu! Besides that new file that you’re trying to sync through the desktop app, is it also currently syncing any other files or is it the only one? 

Please let me know when (and if) you manage to test this via another network; I’m curious if there will be any kind of difference.

kachunyu's avatar
kachunyu
New member | Level 1
10 months ago

Hi Nancy ,

I still haven't been able to test my laptop at home on a different network.  But I just confirmed that a laptop at work running Windows 11 and the Dropbox 216.4.4420 app runs fine through a fiber connection. I'll try to get my home laptop through a non-cable network to check if this is indeed a network issue.

Also I've only been testing with single file uploads and syncs.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for keeping me in the loop, kachunyu! It sounds like this could be a network/connection issue then, but let me know how it goes when you manage to test this at home, as well.

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