Forum Discussion

NJSS1975's avatar
NJSS1975
Explorer | Level 4
3 years ago

Dropbox won't sync after Sleep (v186.4.6207, macOS Sonoma 14.1)

I have an ongoing Support Ticket open for this issue. Support has been maddeningly slow to respond, hoping you guys have some ideas.   I've seen others post similar behaviour, but here it is agai...
desktop
Mac
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there NJSS1975 - sorry to hear about this.

 

Could you share your ticket ID with us so that we can look it up in our system?

 

Also, do you happen to be running any 3rd party apps on the affected machine, that could be interfering somehow?

 

Keep us posted!

  • NJSS1975's avatar
    NJSS1975
    Explorer | Level 4
    3 years ago

    Hi Walter, 

     

    Thanks for the reply. The ticket # is 22843980.  I'm guessing links are frowned upon, but the support agent asked that I make a screen recording of the behaviour. I did in fact make one, but it was a 7 minute video and much too big to upload to the support portal. They also informed me that they were not allowed to view external links.  Regardless, here it is: removed

     

    To answer your questions re: third party apps. The issue is present regardless of what's running. Right now, the only thing I have open is Safari (to post this reply) and Dropbox is caught in its limbo syncing loop. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi NJSS1975, sorry to jump in here! 

       

      I removed your shared link for privacy and security reasons. 

       

      I was also able to locate your ticket number, and increased its priority. The agent working on your case will get back to you with further steps, as soon as possible. 

       

      Kindly keep an eye out, and let me know if you don't see an update soon. 

      • NJSS1975's avatar
        NJSS1975
        Explorer | Level 4
        3 years ago

        I understand the need to remove the link., no worries. 

         

        Is there anyway to safely share that screen recording to either support or the Community?  

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