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Robertson_NC's avatar
Robertson_NC
Helpful | Level 5
2 years ago

Error 500 when trying open shared links

Is this genuinely fixed? Now when I visit links to individual files—folders seem to work fine and these are not links I tried when the site was down—the file preview pops up as expected and then is a...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Robertson_NC's avatar
Robertson_NC
Helpful | Level 5
2 years ago

To reiterate what many, many others have said this error, which I did not experience until yesterday, is affecting my customers as well. Asking them to switch browsers, run in incognito mode or do a wholesale reset of their browsers in order to conduct business is not an option. 

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