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Robertson_NC's avatar
Robertson_NC
Helpful | Level 5
2 years ago

Error 500 when trying open shared links

Is this genuinely fixed? Now when I visit links to individual files—folders seem to work fine and these are not links I tried when the site was down—the file preview pops up as expected and then is almost immediately replaced by the error screen. I have cleared my cache multiple times, I have restarted Safari and I have had the same result 10 times in a row using different links.

 

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  • Robertson_NC's avatar
    Robertson_NC
    Helpful | Level 5
    2 years ago

    BenDBX 

    EDIT: OK, I am now able to view individual links correctly so the problem, at least as it pertains to me, appears to be resolved. That said, my issues were exclusively with JPEGs and PDFS—the screen recording in my post above was my attempt to access a Dropbox link to a JPEG image.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey originalemanuel and jaydoubleyoo we did have an incident today with viewing links, which was specific to previewing .mp4 video files, but it appears to be resolved; is that what you see on your end?

     

     

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Everybody,

     

    We've implemented a fix for this preview error. You can see the relevant status update here. If for any reason you are still experiencing this same error when previewing files, reply here I'll pass that info onto the appropriate team.

     

    Thanks,

    Ben

  • OllieMi's avatar
    OllieMi
    Helpful | Level 5
    2 years ago

    Hi Jay,

    I was surprised to see so many people having the same problem. 

    So is Dropbox really "doing" something about it, as the error message stated?

    Rgds

    Ollie

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey OllieMi, thanks for posting here! 

     

    Based on the status page that Ben posted above, it seems this should have been fixed now. 

     

    I'm guessing this isn't the case for you, right? 

     

    Let me know more!

  • OllieMi's avatar
    OllieMi
    Helpful | Level 5
    2 years ago

    WOW ! It is fixed !!! Thanks and I am sure not just me :)))

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Awesome OllieMi , at your service any time!

     

    Enjoy!  

  • originalemanuel's avatar
    originalemanuel
    Helpful | Level 5
    2 years ago

    HannahHey, it works now for me on all browsers! Incognito, not incognito, logged in, not logged in. Works all fine now!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    We're glad to see you're back up and running and thanks for keeping us in the loop on this originalemanuel & jaydoubleyoo 

     

    Let us know if anything else comes up!

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