Error "Can't upload. Your team no longer has full use of Dropbox Business features.

Your account is part of a team which has no longer been paid for - possibly via a trial which has lapsed. 

You need to convert your account back to a personal one because, at present, it isn't - as can be seen by the image (which is really helpful, thank you!). 

Try following https://help.dropbox.com/account-access/account-deleted-from-team BUT make sure you are removed and not deleted or your account is wiped. 

Unfortunately this didn't work - I'm connected via a former client's account and it looks like the directions say I need them to remove/disconnect me. I don't have the ability to communicate directly with them or walk them through the process. I think I need DB to intervene...

ckiii21 wrote:

I think I need DB to intervene...

Dropbox almost certainly wont I'm afraid because that account is owned by that client - i.e. when you joined that business account you have given them the rights to manage your account and own the data etc. on it.

Your quickest fix is probably to just set up a new account.

You may be able to change the email on this account at www.dropbox.com/account which means you can then use it again (although sometimes it has a time delay on it). 

OK I changed the associated email address on the account...that has taken, but I'm still getting the same "Business" message after re-logging in. I'll give it some time and keep checking. 

If anyone from DropBox sees this and can help, I'm all ears...

Thank you!

ckiii21 wrote:

OK I changed the associated email address on the account...that has taken, but I'm still getting the same "Business" message after re-logging in. I'll give it some time and keep checking. 

Changing the email wont do anything - all it does is exactly that... changes the email. 

As I said you need to set up a new account to be able to use it properly - the change of email was only so you could use the email you wanted again.

Yeah unfortunately creating a brand new account isn't ideal either. I've accumulated a decent amount of additional/promotional storage that presumably I'd lose if I started from scratch with a new account. 

Yes you will. 

So I imagine the only fix is to get the owner of the account to release it. 

You can try logging a ticket with support via www.dropbox.com/support while not logged in - even here so use an incognito window BUT they have in the past said they cannot help because the account is 'owned' by the Business that you joined. 

This is painful. It really isn't "owned" - it was always my personal account (for years, pre-dating this client). Best I can tell, all I did was join a shared folder.  

And actually - I've done similar with many clients. How am I supposed to know which of those clients is the one actually causing this issue?

Hey ckiii21, thanks for posting here!

I just wanted to check in with you, and see if you're still facing the same issue, or not.

Let me know more, and we'll take it from there! 

Hi Megan - yes, still seeing the issue. Thanks for any help you can provide.