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External drive backup stalled and is no longer syncing
external drive backup stuck at 1 percent, changed from beta, started syncing, but now stuck at 24 percent for days... what can I do?
13 Replies
- Hannah
Dropbox Staff
Sorry to see you're having this issue, millerjg.
Are you doing this on a Mac or Windows computer?
What's the sync status and version of the Dropbox app at the moment?
You can hover over your Dropbox icon, to see this info.
Let me know and we'll go from there.
- Thx
Windows 10
Dropbox 180 4 4912 - Thx
Windows 10
Dropbox 180 4 4912- Calvin2DBX
Hi millerjg,
Let me see if I can help you out here.
There should be a status report for the app after you click to expand it, there will be a bar with text that says "Your files are up to date", "Syncing [filename]", "Syncing [x] files", or "Syncing paused until [x]"
Let me know what you find!
- Syncing
Problems with external drive not been recognized! – Had to uninstall and reinstall the app – this meant I lost my previous backups and had to start again! – There should be a rig-click functionality in Windows to initiate the backup on the drive – the current procedure is inconsistent! – Thank you – Gavin
