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Andrew-H's avatar
Andrew-H
Explorer | Level 3
2 months ago

Files automatically switching to "online-only" on Mac

Two years later and I'm still having this issue. I can't reliably work with Dropbox files, especially if I find myself somewhere without wifi.

desktop
Mac
sync

3 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey Andrew-H, thanks for your post.

    Since it's been a long time since you posted on your initial thread, I moved your reply to a thread of its own.

    Can you let me know which macOS version and Dropbox version you're using?

    How long after you've switched a file to "available offline" does this happen?

    Thanks in advance.

    • Andrew-H's avatar
      Andrew-H
      Explorer | Level 3
      24 days ago

      Hi Hannah,

      I'm on macOS 15.3.2 and Dropbox v220.4.4126

      Usually it seems to happen pretty suddenly. If I'm working on a video edit all day and then exit my editing software, I'll see the next day that the files have gone online-only the next morning.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        24 days ago

        Hi Andrew-H! Hope you don’t mind me jump in. 

        Do you mean that all of your Dropbox files automatically turn to online-only, or just the ones that you were working on the previous day? 

        Can you also open your Dropbox app preferences here and send me a screenshot of your current settings?

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