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AGR_WDC's avatar
AGR_WDC
Explorer | Level 3
2 years ago

Files disappeared from dropbox after moving them from mac to dropbox app in finder

Hi, I had to create space in my mac storage for a software install. I moved files into the dropbox app in my finder. Lost of files. After the other software update, dropbox app disappeared from finde...
desktop
File access
Mac
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me too, AGR_WDC. This is all very puzzling indeed. 

 

Can you send me the ticket number from your convo with our support team? I’d like to have a look at it too, and double check if there’s something else we haven’t tried so far.

AGR_WDC's avatar
AGR_WDC
Explorer | Level 3
2 years ago

Hello Nancy,

 

Ticket is #23229664. I appreciate any other way of trying to find the files!

 

Thank you,

Adriana

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey AGR_WDC, thank you for the ticket number! 

     

    I can see that the agent responded back to you. Did you have the chance to review his response? 

  • AGR_WDC's avatar
    AGR_WDC
    Explorer | Level 3
    2 years ago

    Hi Megan,

     

    Thank you, yes, I saw his response, he said there is nothing he can do.

    I don't understand how the files can just vanish, and dropbox has no idea. I just can't.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Since the agent working on your case is a specialized one for these specific cases, I'd personally suggest to go ahead with any questions that you might be having and ask him in the email chain AGR_WDC.

     

    I'm suggesting that, since they have more visibility on account-specific stuff than us. 

  • AGR_WDC's avatar
    AGR_WDC
    Explorer | Level 3
    2 years ago
    The agent said it’s nothing he can do. Files are gone somewhere in Dropbox limbo. I know they are there somewhere because one of my movie editing programs asked to go to its files there. Those were some of the moved files as they were large.
  • dropping_the_box's avatar
    dropping_the_box
    New member | Level 2
    2 years ago

    Had the same issue and I tought I lost data permanently...  Then I noticed it's just uploading... you can check the process from the dropbox icon next to time (on mac)

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