Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

AGR_WDC's avatar
AGR_WDC
Explorer | Level 3
2 years ago

Files disappeared from dropbox after moving them from mac to dropbox app in finder

Hi, I had to create space in my mac storage for a software install. I moved files into the dropbox app in my finder. Lost of files. After the other software update, dropbox app disappeared from finde...
desktop
File access
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey AGR_WDC, thank you for the ticket number! 

 

I can see that the agent responded back to you. Did you have the chance to review his response? 

AGR_WDC's avatar
AGR_WDC
Explorer | Level 3
2 years ago

Hi Megan,

 

Thank you, yes, I saw his response, he said there is nothing he can do.

I don't understand how the files can just vanish, and dropbox has no idea. I just can't.

  • dropping_the_box's avatar
    dropping_the_box
    New member | Level 2
    2 years ago

    Had the same issue and I tought I lost data permanently...  Then I noticed it's just uploading... you can check the process from the dropbox icon next to time (on mac)

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!