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Forum Discussion
Files failing to save in Dropbox
I keep having this problem. I'll be working on a document or powerpoint and try to save it in Dropbox, and it just...won't save.
It doesn't seem to happen if it's a document that was already saved in Dropbox, and I am updating it. It only happens when I try to save a brand new document, or when I try to save a document under a new name (which basically makes it a brand new document). I'll do "save as," set it to save in a Dropbox folder, and title the document 5M.docx, and it sets to work doing that...and then it just reverts back to being an untitled document, and when I look in the folder, the document is not saved in there.
This is obviously a huge problem--I've lost work to this several times.
This never happens except when I'm trying to save in my Dropbox folder--it's definitely specific to Dropbox. It doesn't do this every time I try to save something to Dropbox, but it does it a decent percentage of the time. When it happens, I have to save the **bleep** document on my desktop instead, and then drag it into the Dropbox folder, which works fine.
I haven't been able to find anyone else talking about this problem! Does anyone know what is going on and how I can get this to stop happening?
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- Walter
Dropbox Community Moderator
Could you try once more bropdox?
If that doesn't help, you can also perform a clean, advanced reinstall as well. Walter given the time needed to re-index and re-sync, I won't be able to do this for a few days.
Something I've noticed -- the save and save as features do not fail as often as they used to (since fixing hardlinks and permissions). Often they fail the first time, but then if I hit "save as" again, it works. Definitely seems like something is creating a conflict.
Just joining because I have been having this same issue when saving for a long time, only using Excel and Save as.
When I click Save As then the square button "Browse in Dropbox" typing the name of the file I want to save and clicking save, noting happens.
When I click the normal "Browse", after save as, and then select the very same Dropbox folder, it works.
I tried many different clean installs of Dropbox without any improvement. I finally figured out that another program, Code42, was interrupting Dropbox as it saved (I don't know how or why). I discovered this by disabling all non-Microsoft services, then enabling them one-by-one, restarting after each, and testing whether saving to Dropbox would work. (Highly recommend writing down what you're doing as you go)
To disable non-Microsoft services follow steps 1- 8 : https://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html
Then enable services one-by-one (or in small batches) until you can figure out which one is the culprit. I haven't had any save problems since disabling that service.
