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tina tang's avatar
tina tang
New member | Level 2
2 years ago
Solved

"Files in this folder are being used by Windows Explorer, so they cannot be synchronized" error

There is 1 file that cannot be synchronized. The synchronization problem shows that "Files in this folder are being used by Windows Explorer, so they cannot be synchronized. Please close the file to ...
desktop
Error Messages
sync
windows
  • tina tang's avatar
    tina tang
    2 years ago

    Hi,

    Thanks for your help. I’ve already solved the problem by signing out and signing back in, which refreshed the syncing.

    Thanks again!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey tina tang! Welcome to our Community. 

 

Can you send over a screenshot of what you see exactly? It may be easier to have a visual first.

 

Other than that, I’d like to know the app version of your Dropbox app. 

 

Let me know, when you’ve got more info.

  • tina tang's avatar
    tina tang
    New member | Level 2
    2 years ago

    Hi,

    Thanks for your help. I’ve already solved the problem by signing out and signing back in, which refreshed the syncing.

    Thanks again!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Glad to hear it, tina tang! Don’t hesitate to reach back, if you need something else.

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