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Forum Discussion
Files not sharing and not deleting, showing different content on sender and receiver
This week, suddenly out of nowhere, files I upload every week are choosing not to appear on the other party's end. He still sees last week's file even though I had already deleted it. Tried deleting the new file and uploading again, same file with a new name, and he didn't see that either. Still has old files. I asked him to delete everything, he said he did but they're still here on this end. And now after I delete them again again, Dropbox won't let me permanently delete. I've tried rebooting and maintenance, tried sending to another third party email, and that 3p email sees what I send just fine. Could it be on his end? Also tried to explore the "Rewind" option but the site won't go to it.
If I delete the entire folder (it's his account, not mine), can I get it back? Or if I delete my entire account can I get that back?
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- Nancy
Dropbox Community Moderator
Hi Rodger C., hope it’s OK to jump in.
If you’re not worried about losing any files, and you have them saved somewhere else already (outside of Dropbox), you can go ahead and delete your Dropbox account, and create a new one under the same email address.
Just keep in mind that, since this is going to be a new Dropbox account, the other party will most likely need to re-share this folder with you.
Thank you Nancy, that sounds like a plan. Just wanted to know it could be done.
