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Forum Discussion

RonL's avatar
RonL
Explorer | Level 3
3 years ago

Files not updating from Mac to DropBox

I have Dropbox Basic loaded on my MacBook Air and my iPhone.  My files and folders are loaded and accessible on both.  But, when I make a change to my documents on my laptop, the changes are not save...
desktop
Mac
Mobile
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for posting on our forum, RonL!

 

As a first step, can you please check your web account here and let me know if you can see the updates you’ve made via your desktop app?

 

Also, if you hover over the small Dropbox icon in your computer’s menu bar, can you see what’s the current syncing status of your Dropbox app? 

 

Keep me posted for any updates.

  • RonL's avatar
    RonL
    Explorer | Level 3
    3 years ago

    Thanks, Nancy, but the doc did not show the updates on the web account.  And, after I make a change to my documents, there is no indication on the DB icon indicating any updating activity.  As I recall, I used to see some "activity" on the icon after making changes to a file.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi RonL, when you hover over the Dropbox icon in the menu bar, what is the current status and version number of the app?

       

      If you add a file to the Dropbox site directly, does it sync down to your machine?

      • RonL's avatar
        RonL
        Explorer | Level 3
        3 years ago

        Jay:

         

        My Dropxbox is version 173.4.6706.  My Status note indicates that "everthing is up to date."  Yes, I can add an updated doc from my desktop directly to Dropbox.  But, If I modify it on my desktop it will not automatically update in Dropbox. 

         

        Ron

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