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Forum Discussion

RonL's avatar
RonL
Explorer | Level 3
3 years ago

Files not updating from Mac to DropBox

I have Dropbox Basic loaded on my MacBook Air and my iPhone.  My files and folders are loaded and accessible on both.  But, when I make a change to my documents on my laptop, the changes are not save...
desktop
Mac
Mobile
sync
RonL's avatar
RonL
Explorer | Level 3
3 years ago

Thanks, Nancy, but the doc did not show the updates on the web account.  And, after I make a change to my documents, there is no indication on the DB icon indicating any updating activity.  As I recall, I used to see some "activity" on the icon after making changes to a file.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi RonL, when you hover over the Dropbox icon in the menu bar, what is the current status and version number of the app?

 

If you add a file to the Dropbox site directly, does it sync down to your machine?

  • RonL's avatar
    RonL
    Explorer | Level 3
    3 years ago

    Jay:

     

    My Dropxbox is version 173.4.6706.  My Status note indicates that "everthing is up to date."  Yes, I can add an updated doc from my desktop directly to Dropbox.  But, If I modify it on my desktop it will not automatically update in Dropbox. 

     

    Ron

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi RonL, do you access your Dropbox folder, open and edit the files from there?

       

      Also, do you have any Backups enabled at the moment?

      • RonL's avatar
        RonL
        Explorer | Level 3
        3 years ago

        I am making my document changes on my MacBook Air where I have downloaded my Dropbox account.  I used to get an "activity/update" icon showing me that my changes are being saved to Dropbox.  I no longer get that notice.

         

        Yes, Backup is activated...

         

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