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Forum Discussion

RonL's avatar
RonL
Explorer | Level 3
3 years ago

Files not updating from Mac to DropBox

I have Dropbox Basic loaded on my MacBook Air and my iPhone.  My files and folders are loaded and accessible on both.  But, when I make a change to my documents on my laptop, the changes are not save...
desktop
Mac
Mobile
sync
RonL's avatar
RonL
Explorer | Level 3
3 years ago

Jay:

 

My Dropxbox is version 173.4.6706.  My Status note indicates that "everthing is up to date."  Yes, I can add an updated doc from my desktop directly to Dropbox.  But, If I modify it on my desktop it will not automatically update in Dropbox. 

 

Ron

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi RonL, do you access your Dropbox folder, open and edit the files from there?

 

Also, do you have any Backups enabled at the moment?

  • RonL's avatar
    RonL
    Explorer | Level 3
    3 years ago

    I am making my document changes on my MacBook Air where I have downloaded my Dropbox account.  I used to get an "activity/update" icon showing me that my changes are being saved to Dropbox.  I no longer get that notice.

     

    Yes, Backup is activated...

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey again, Ron!

       

      When you get the chance, can you please try to edit a file again via your Finder > Dropbox folder, and let me know if the syncing status of your Dropbox app still shows as up to date or if it changes at all? 

       

      Also, can you visit https://www.dropbox.com/home, and add a file to your Dropbox account from there? Does it sync to your desktop app after that?

      • RonL's avatar
        RonL
        Explorer | Level 3
        3 years ago

        Namcy:

         

        If I use Finder to open then modify a document in Dropbox, the change is registered in DropBox but not in my Mac.  As you suggetsted, I created a new folder on DropBox, but it does not show up on my Mac.

         

        Weird. 

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