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RonL's avatar
RonL
Explorer | Level 3
3 years ago

Files not updating from Mac to DropBox

I have Dropbox Basic loaded on my MacBook Air and my iPhone.  My files and folders are loaded and accessible on both.  But, when I make a change to my documents on my laptop, the changes are not save...
desktop
Mac
Mobile
sync
RonL's avatar
RonL
Explorer | Level 3
3 years ago

Namcy:

 

If I use Finder to open then modify a document in Dropbox, the change is registered in DropBox but not in my Mac.  As you suggetsted, I created a new folder on DropBox, but it does not show up on my Mac.

 

Weird. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to jump in here, RonL.

 

Can you please send us a couple of screenshots showing your issue?

 

E.g. one from the file in Finder after updating it and one from the location you're looking for the changes online.

 

Also, are you perhaps updating a file in one of the computer's backed up folders or just within the Dropbox folder?

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