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marioinmehrer's avatar
marioinmehrer
New member | Level 1
12 months ago

Files on Dropbox online aren't syncing to my new MacBook Air.

Hi, Files from my Dropbox on the Web are not syncing to my New Mackbook Air. 

I believe I have gone through all of the help and done everything I think. 

That said, I'm wondering if my web dropbox account is linked to my new MacBook air and that maybe that's the problem.

I could really use some help.  

Thanks!

 

desktop
sync

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Thanks for the clarification and the screenshot too marioinmehrer - much appreciated. 

    When you say it won't let you make any changes, are you getting a specific error or is it just not responding? 

    Did you install the app with admin privileges in the first place? Also, can you confirm that you've granted Dropbox full disk access as outlined in this Help Center article?

     

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