Forum Discussion

james barnard's avatar
james barnard
Explorer | Level 3
9 months ago

Files that I update on my Mac don't sync online.

In the last couple of weeks, local files that I work on are not syncing online. If they do, it is extremely slow. My internet is fine. I am on a Mac as well. I work synchronously with others on these...
desktop
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey james barnard, welcome to our Community!

As a first step, I'd like for us to check the Dropbox version you're using on your device.

Can you hover your mouse over the little Dropbox icon on your menu bar, next to your WiFi and let me know the app's version and current syncing status? 

Also, how long has this been happening? 

Let me know more, and we'll take it from there!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!