Forum Discussion

james barnard's avatar
james barnard
Explorer | Level 3
9 months ago

Files that I update on my Mac don't sync online.

In the last couple of weeks, local files that I work on are not syncing online. If they do, it is extremely slow. My internet is fine. I am on a Mac as well. I work synchronously with others on these...
desktop
Mac
sync
james barnard's avatar
james barnard
Explorer | Level 3
9 months ago

Hi Megan, it is 220.4.4126.  I quit the app and started it again. It says it is indexing 76 files. This has been going on for about a month.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thank you, James! 

    Let's see what we can do to fix this. Could you tell me if your Dropbox folder is located in ~/Library/CloudStorage? 

    Have you tried uninstalling the app, and then reinstalling again?

    • james barnard's avatar
      james barnard
      Explorer | Level 3
      9 months ago

      Hi Megan, I don't believe it is located there: Here is a screenshot

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        Hey james barnard!

        Is the app still stuck syncing the same number of files as before?

        Did you try the uninstall steps I provided in my previous reply? 

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