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Forum Discussion

BobF1's avatar
BobF1
Helpful | Level 6
4 years ago
Solved

Finalizing taking forever

Trying to upload a dng file that is about 90MB in size to my gallery - fter taking the 3 minutes indicated it has been 15 minutes with the screen saying 1 second left and "finalizing"...what is going...
Dropbox Basic
sync
upload
Web
  • BobF1's avatar
    BobF1
    4 years ago

    Thank you, actually, I did switch from Firefox to Safari and that worked...

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi anajand, sorry to hear you're having trouble with this! 

 

In order for us to be able to identify if this is a browser specific issue, we would need to check if the same behavior is present on another browser. If you could give it a go, just to exclude that as a possibility, that'd be great.

 

You can also try to upload the file using an incognito tab on Chrome, and clearing your browser's cache would also help. Does that happen with this specific file only? 

 

Keep me posted!

Jendawick's avatar
Jendawick
New member | Level 2
3 years ago

I am also having this problem—on all browsers. And I just paid for another year of pro at $199 a year. Oof. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Jendawick, sorry to hear about that! 

     

    You mentioned this happens on all of your browsers. Does this happen with certain files/folders or some of them?

     

    Can you clarify the size and file type of content you're uploading? 

     

    Keep me posted!

    • NotHappy's avatar
      NotHappy
      Explorer | Level 3
      3 years ago
      Hey Dropbox
      **bleep** this. 2GB file not finalising. My client is waiting for it. Now I have to re-upload the entire thing. Fix this **bleep**.
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi NotHappy, I'd love to get to the bottom of this with you. 

         

        I understand that this isn't ideal, but I'd really like to see what might be causing this. 

         

        Were you uploading your file directly to your account, or using a File transfer possibly? 

         

        Also, did you notice this behavior on one specific browser, or did you try more? 

         

        Let me know, and we'll take it from there! 

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