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BobF1's avatar
BobF1
Helpful | Level 6
4 years ago
Solved

Finalizing taking forever

Trying to upload a dng file that is about 90MB in size to my gallery - fter taking the 3 minutes indicated it has been 15 minutes with the screen saying 1 second left and "finalizing"...what is going...
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  • BobF1's avatar
    BobF1
    4 years ago

    Thank you, actually, I did switch from Firefox to Safari and that worked...

huyness's avatar
huyness
Collaborator | Level 10
2 years ago

i just uploaded the same 500 jpgs to google drive with no issues.  can someone at dropbox please explain this problem that has been occurring for 5+years

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey huyness, humb1t and anyone else having this issue, if you've tried the following and they haven't worked for you, let us know, so we can send you an email, to investigate this further:

 

1. Use a different browser like Safari, Mozilla Firefox, or Chrome.

 

2. Clear your browser's cache.

 

3. Try Incognito Mode or Private Browsing mode.

 

4. Restore your browser to its default settings and disable any browser plugins. 

 

5. Update your Browser. You can find the instructions here:

-- Chrome: https://support.google.com/chrome/answer/95414?hl=en&co=GENIE.Platform%3DDesktop

-- Firefox: https://support.mozilla.org/en-US/kb/update-firefox-latest-release

-- Safari: https://support.apple.com/en-ie/HT204416

 

6. Flush the DNS cache

 

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