Forum Discussion

ric_lewallen's avatar
ric_lewallen
Explorer | Level 3
2 years ago

Folder sync issue on MacOS

I have a client with macos catalina.   The finder shows the file structure: /user/dropbox/downloads the website shows: /user/dropbox/documents/downloads   It is hung up trying to sync.  I am...
desktop
Dropbox Plus
Mac
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey ric_lewallen, sorry to jump in.

 

Can you let us know what you see in this user's backups page?

 

Is it possible that the "downloads" folder in the "/user/dropbox/documents/downloads" path is just a folder named "downloads", instead of the "Downloads" system folder that's backed up?

ric_lewallen's avatar
ric_lewallen
Explorer | Level 3
2 years ago

Hi Hannah,
   The screenshot is below. Let me make things clear.
1.  This is a backup of the new computer.  The old computer never had backup turned on.  I do not think backup has anything to do with this issue.

2.  As shown in previous screenshots, the downloads folder is in the proper location in the dropbox folder when you view it in finder.  Downloads does not show up in the dropbox folder on dropbox.com

ric

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi ric_lewallen, could you clarify what you mean by 'this is a backup of the new computer'? Did you manually back it up yourself? 

     

    Did you enable anything in Dropbox, such as the new Backup beta, or did another app or service move the folders into the Dropbox folder?

    • ric_lewallen's avatar
      ric_lewallen
      Explorer | Level 3
      2 years ago

      On the new computer, the dropbox app is installed.  On the new computer, I turned on the dropbox backup function.  That means when you look at the web site, dropbox backup shows a backup. 

      Dropbox backup is NOT turned on, has never been turned on with the old computer.

      ric

      • ric_lewallen's avatar
        ric_lewallen
        Explorer | Level 3
        2 years ago

        I did not/not mean to  accept any reply as a solution.  Everything is as broke as it was when I started this thread.

        ric

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