Forum Discussion

vp5's avatar
vp5
Explorer | Level 3
3 years ago

Folders appearing on dropbox app but files are missing.

Hi,

 

I have folders and files being shared with me but on my drop box app only the folders appear.

 

Syncing is up to date, in selective sync all available folders are selected (no option for those files), the files are named correctly and other members of my team are able to see them.

 

I have uninstalled and reinstalled, the files still do not show up.  How do I make these files appear?

 

desktop
Share
sync

9 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for bringing this to our attention, vp5.

     

    Let's see what we can find out about this.

     

    Are you able to access the files from your Dropbox account on the website as normal?

     

    Which version of the Dropbox application are you using?

     

    You can see that, when you hover over your Dropbox icon, along with the sync status.

     

    Let me know and we'll go from there.

  • vp5's avatar
    vp5
    Explorer | Level 3
    3 years ago

    Hi Hannah, 

     

    I can access them from the website as normal.  I am using 1.3.817.1.

     

    I can see 

    when i hover and my sync status is up to date.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, vp5. 
     

    And just to confirm, the file names do not contain any of the characters listed here, right?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Can you also let me know what kind of device you're using? Is it a Windows or a Mac one? and which OS version?

  • vp5's avatar
    vp5
    Explorer | Level 3
    3 years ago

    Hi, 

     

    Not able to see the folder but I am logged into the same account.  

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hmm, alright. 

     

    Can you send me a couple of screenshots then of what appears on your end? I’d like to take a closer look. 

     

    More specifically, I’d like a screenshot of a file you can see on your web account, and one more showing the exact same filepath, as appears on your desktop app where the file is missing.

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