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g v.'s avatar
g v.
Collaborator | Level 10
4 years ago
Solved

get a list of photos/videos that could not be imported (and why)

Hi, 

Camera Uploads from an iphone (13 mini) works fine for most images and videos (.heic, .jpg, .png from phone screen shots or .mov) if I either connect the phone via usb to a mac (m1 pro monterey) or open the dropbox app on the iphone and tap photos. However, I rather often get a message that anything between 2-15 images or videos out of 50-200 could not be imported. Before I can erase them from the phone, I'd need to know which ones those are. A list would be great. A reason why they failed would also be helpful. 

 

I like the camera upload because it changes the filename to creation date and time. Modifying the file name to not contain dots would be perfect, but that's off topic. 

 

Thanks!

Camera uploads
Error Messages
Mobile
sync
upload
  • g v.'s avatar
    g v.
    3 years ago
    new: ios upload will show a list for review, show the ones not uploaded and try again. thanks!

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  • g v.'s avatar
    g v.
    Collaborator | Level 10
    3 years ago

    I didnt make one. it happens only once in a while. it said "one image/video could not be imported - click here to review". upon click a list of image file names appeared with either a check or a yellow triangle with ! inside. clicked on that, got the option to try again, said yes, try again, and it was fine. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update, this should help other users who have similar questions in the future!

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