Forum Discussion

portsoft's avatar
portsoft
New member | Level 2
6 months ago

Getting an error message "Something went wrong" when I try to share a folder.

I shared a folder and sent a friend the link  and it didn't work 
Error Messages
shared links
Web
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey portsoft, welcome to our Community!

Can you clarify if you or the recipient see the error when trying to access the shared link?

Are you able to open the folder in your account without any issues? Also, could you try clearing your browser's cache and see if that helps? If the recipient is the one experiencing this issue, feel free to pass that suggestion along to them.  

One more thing: do you notice the same behavior when you access our website using a different browser? 

Keep me posted!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey portsoft - did you get the chance to see our last response? If you still need any help feel free to reach out with the information we requested and if your issue has been solved, let us know what worked for you.

Thanks!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!