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eruu's avatar
eruu
Explorer | Level 4
4 years ago

Getting shared folder to show up on my desktop

Hello I logged in to the dropbox website this morning to create a shared folder. I dragged in some files and shared it with my client. But I cannot figure out how to now get that folder to appear o...
desktop
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Shared Folders
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi eruu, thanks for the speedy response and the added info! 

 

Can you check if the file name has a space at the end of the name? If I were you, I'd try to rename it using the website, and check if that'll help it sync. 

eruu's avatar
eruu
Explorer | Level 4
4 years ago

I certainly will check that. Thank you for the suggestion and the link to read more about file naming.
Fingers crossed.

  • eruu's avatar
    eruu
    Explorer | Level 4
    4 years ago

    So....I discovered the problem.

    I have TWO dropboxes! Only one of them is syncing with my desktop.
    Would you know if it is possible to sync both accounts?
    Thanks again.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey eruu, that makes sense as to why the content wasn't syncing. 

       

      You can only use up to two Dropbox accounts on the app, if you pair them first. 

       

      In order for that to happen, one account should be an individual one (Basic, Plus, Professional) and the other one would need to have a Business subscription.

       

      If you have any other questions, let me know. 

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