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JonCM's avatar
JonCM
Explorer | Level 3
3 years ago
Solved

Glitch when creating a folder in the mobile app for Android OS

There seems to be a glitch when creating a new folder (Android app), the text shows cut in the text box

10 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey JonCM, thanks for posting on our Community!

     

    Can you please  clarify your device's exact OS and the version of the Dropbox mobile app installed there as well? 

     

    Have you cleared the app's cache at all recently?

     

    Any additional information is more than welcome!

  • JonCM's avatar
    JonCM
    Explorer | Level 3
    3 years ago
    Hi,

    I've done all the basic checks, initially I cleared the cache, didn't work. Then uninstalled and reinstalled, glitch still there. When I create a folder, I cannot see what's being typed, it happens in portrait and landscape view.

    Android 12
    (Samsung One UI version 4.1)
    Dropbox 302.2.2

    Any ideas?

    Thanks.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey JonCM, thanks for the update here.

     

    Instead of a link, would mind attaching your screenshot in your next reply here, so we can have a visual of the issue?

  • JonCM's avatar
    JonCM
    Explorer | Level 3
    3 years ago
    Hi,

    Happy to attach the image here, if you let me know how I can do that, this is a text box only, and I cannot find any attachments functionality.

    Thanks,

    Jon.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Jon!

     

    Before posting a reply here, and above your message box, there should be a small camera icon. 

     

    If you click on it, it’ll allow you to upload a screenshot on the forum.

  • JonCM's avatar
    JonCM
    Explorer | Level 3
    3 years ago

    Hi,

    The mobile site of the forum doesn't have the screenshot/camera upload functionality. But I finally accessed the forum via the desktop site, not great, butbat least the functionality is there.

     

    Please see the screenshot of the glitch when creating a folder. 

     

    And the screenshot that proves that camera upload button is not in the mobile site. 

     

    Thanks,

     

    Jon.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi JonCM, is it possible that you have a custom size of the fonts in your iOS settings?

  • JonCM's avatar
    JonCM
    Explorer | Level 3
    3 years ago

    Hi Jay,

     

    I have Android, not iOS. Anyway, It was indeed related to the font size, very annoying, cause I like using a very small font size in all the system, desktop and apps, but Dropbox needs a size 3 at least to read the text box. 

     

    I think Dropbox could make an effort to adapt the text box to all font sizes?

     

    Thanks.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the reply, and I'm glad to hear we've located the solution for this.

     

    We appreciate your comments and take all feedback into consideration when improving the Dropbox app and service.

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