We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
JonCM
3 years agoExplorer | Level 3
Glitch when creating a folder in the mobile app for Android OS
There seems to be a glitch when creating a new folder (Android app), the text shows cut in the text box
Hi JonCM, is it possible that you have a custom size of the fonts in your iOS settings?
10 Replies
- JonCM3 years agoExplorer | Level 3
- Walter3 years ago
Dropbox Community Moderator
Hey JonCM, thanks for posting on our Community!
Can you please clarify your device's exact OS and the version of the Dropbox mobile app installed there as well?
Have you cleared the app's cache at all recently?
Any additional information is more than welcome!
- JonCM3 years agoExplorer | Level 3Hi,
I've done all the basic checks, initially I cleared the cache, didn't work. Then uninstalled and reinstalled, glitch still there. When I create a folder, I cannot see what's being typed, it happens in portrait and landscape view.
Android 12
(Samsung One UI version 4.1)
Dropbox 302.2.2
Any ideas?
Thanks. - Hannah3 years ago
Dropbox Community Moderator
Hey JonCM, thanks for the update here.
Instead of a link, would mind attaching your screenshot in your next reply here, so we can have a visual of the issue?
- JonCM3 years agoExplorer | Level 3Hi,
Happy to attach the image here, if you let me know how I can do that, this is a text box only, and I cannot find any attachments functionality.
Thanks,
Jon. - Nancy3 years ago
Dropbox Community Moderator
Hey Jon!
Before posting a reply here, and above your message box, there should be a small camera icon.
If you click on it, it’ll allow you to upload a screenshot on the forum.
- JonCM3 years agoExplorer | Level 3
Hi,
The mobile site of the forum doesn't have the screenshot/camera upload functionality. But I finally accessed the forum via the desktop site, not great, butbat least the functionality is there.
Please see the screenshot of the glitch when creating a folder.
And the screenshot that proves that camera upload button is not in the mobile site.
Thanks,
Jon.
- Jay3 years ago
Dropbox Community Moderator
Hi JonCM, is it possible that you have a custom size of the fonts in your iOS settings?
- JonCM3 years agoExplorer | Level 3
Hi Jay,
I have Android, not iOS. Anyway, It was indeed related to the font size, very annoying, cause I like using a very small font size in all the system, desktop and apps, but Dropbox needs a size 3 at least to read the text box.
I think Dropbox could make an effort to adapt the text box to all font sizes?
Thanks.
- Jay3 years ago
Dropbox Community Moderator
Thanks for the reply, and I'm glad to hear we've located the solution for this.
We appreciate your comments and take all feedback into consideration when improving the Dropbox app and service.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!