Having to reinstall Dropbox every day to sync my files on a MAC

Hey CarlaD!

I'm just circling back to see if you saw our last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!

This would be the version number for the Dropbox desktop application. The ticket ID should be a series of numbers, like 12345678, which would appear in the subject of the email you received.

It is 233.4.4938

Hey CarlaD, would you mind sharing your ticket number, so we can take a look?

I did that a few weeks ago and they said that is not a file server or computer issue. 

Hi CarlaD, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

If I just open it like you mentioned nothing is available, it doesn't link, I can't share files, etc. 

Hey Amuts224! Do you also need to reinstall the Dropbox app every day (like the OP)? 

If yes, does the issue seem to be temporarily fixed after that, or does the reinstall not help at all?

I'm also having this problem, having started a couple months ago. 

When I try to just open it via the Applications folder it just opens my Dropbox folder in Finder, but doesn't launch the software, sync, or allow me to right click and see any Dropbox options. I have Dropbox set to start at startup, and it worked perfectly for years before now. I honestly can't tell you if there was maybe a small automatic OS update that triggered this, but it wasn't an OS change or big upgrade. 

I'm on a Mac mini with Apple M2 Pro running Ventura 13.5. I've asked our IT department and they do not have any restrictions on Dropbox. 

I'm also running Ventura 13.5 on my MacBook at home and don't have this issue there. 

CarlaD wrote:

Yes I said I have tried just opening it many many times.

But what happens?